Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for paid plans on Pixto (pixto.ai), which is operated by Light Chaser Labs LLC ("we", "us"). It forms part of our Terms of Service.

How Our Plans Work

• Pixto offers paid subscription plans (Starter, Lite and Pro), billed either monthly or yearly. Current prices are shown on our Pricing page.
• Each plan includes a monthly allowance of credits, which are used when you run AI generation features (for example image generation, background removal or video generation). The credit cost of each feature is shown in the product before you generate.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• Subscription credits are granted once per monthly credit period (yearly plans also receive their credits month by month) and expire at the end of that period. Unused credits do not roll over.

Cancelling Your Subscription

• You can cancel at any time from My Subscriptions in your account, or by emailing support@pixto.ai.
• Cancelling stops all future renewal charges. You keep access to your plan's features and any remaining credits until the end of the billing period you have already paid for.
• Cancelling does not by itself refund the current billing period; see the refund cases below.

When You Can Get a Refund

1. First purchase of a plan. If you request a refund within 7 days of your first payment for a plan and you have used no more than 10% of the credits included with that payment, we will refund that payment in full and cancel the subscription.

2. Renewals you did not intend. If a subscription renewed and you contact us within 7 days of the renewal charge without having used any credits from that renewal, we will refund the renewal charge and cancel the subscription.

3. Billing errors. Duplicate charges, charges after a confirmed cancellation, or charges in an incorrect amount are always refunded in full. Please report them within 30 days of the charge.

4. Service failures. If a paid feature fails because of a technical problem on our side and we cannot fix it within a reasonable time, we will restore the affected credits or, where credits cannot reasonably compensate you, refund the affected payment on a pro-rata basis.

5. Where required by law. Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws that apply to you.

When Refunds Are Not Provided

Outside the cases above, payments are generally non-refundable, including:

• requests made after the refund windows above, or after substantial use of the credits from that payment;
• partial billing periods after cancellation (you keep access until the period ends instead);
• unused or expired credits;
• accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy.

Dissatisfaction with the creative result of an individual AI generation is not on its own a billing error, but please contact us — we review every request in good faith.

How to Request a Refund

1. Email support@pixto.ai from the email address on your Pixto account.
2. Include your order or receipt reference, the plan, the date of the charge and a short reason.
3. We aim to reply within 2 business days and to decide on the request within 5 business days.

Approved refunds are issued to the original payment method through the payment provider used for your purchase. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear. Credits granted by a refunded payment are removed from your account.

Please contact us before opening a chargeback or payment dispute — we can usually resolve billing problems faster directly.

Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is posted; the version in effect at the time of your purchase applies to that purchase.

Contact

Light Chaser Labs LLC

[Registered address — to be added after Delaware formation]

Email: support@pixto.ai
Website: pixto.ai

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Last updated: October 18, 2026